In this article, you will learn how to monitor the health status of the account synchronisation process for your StatsDrone reports. Additionally, it provides guidance on resolving any issues that may arise during the processing of your connected affiliate accounts.

Sync Health is a feature in StatsDrone designed to help you oversee and manage the synchronisation process of your affiliate statistics. It provides a comprehensive view of the current status, alerts you to any issues, and offers tools to address these problems promptly.

The Sync Health progress bar appears at the top right of the Accounts Dashboard. This progress bar will show you the number of programs you have connected, how many successfully processed, how many are closed and how many require attention.

If there is a sync in progress, you will see a variation of this progress bar telling you how many of your accounts have been synced to our system.

The Health Sync progress bar is broken into the following sections:

This tells you how many of your programs successfully processed.

If there is an issue with any of your connected programs, the Sync Health progress bar will inform you that there are accounts that require attention.

The possible statuses for accounts requiring attention are:

For more information about troubleshooting these status, please check the section below: "Troubleshooting notifications in Sync Health"

The Sync Stats button allows you to manually force a re-sync of the stats for all of your accounts.

Clicking the "more actions" button will provide a drop down of additional actions that you can take with the Sync Health progress, including Opening Sync Health, Allowing you to adjust or set the schedule for automatic sync progressing and opening the status report history.

Opening the Sync Health Canvas will display the overall health of your account, and programs that require attention.

The Sync Health Canvas has several statuses. These are discussed in further details in their respective troubleshooting guides:

Learn more about the "Wrong credentials warning in Sync Health here.

Learn more about the "Closed or temporarily unavailable programs" warning in Sync Health here.

Learn more about the "Account frozen" warning in Sync Health here.

Learn more about the "Report sync process failed" warning in Sync Health here.