Common Issues and Fixes
Solutions to common problems you might encounter.
By Joe1 author10 articles
- Account authentication failed. Click the report and open the Edit menu to verify that your saved account credentials are correct. Visit the affiliate program site and make sure that the account is not locked or suspended.Understanding this error message, and how to resolve it.
- This account is frozen and the system will not attempt to connect to it or update the statistics for it. Click on the report and use the Unfreeze option to undo this.Understanding this error message, and how to resolve it.
- This affiliate program is no longer operational and it has been replaced by ... program which you can find on our Programs page.Understanding this error message, and how to resolve it.
- The system was unable to sync the statistics of this account. Check if the affiliate program site is available and if your account is accessible, then use the Sync Stats option to try again.Understanding this error message, and how to resolve it.
- This affiliate program is temporarily unavailable or completely closed. You can keep this report as historical data or use the Edit menu to delete it.Understanding this error message, and how to resolve it.
Sync Health
Monitor the health status of the statistics sync process of your StatsDrone reports and resolve any issues that may have arisen during the processing of your connected affiliate accounts.
- What is Sync Health?What is the Sync Health, and how to use it to identify account issues.
- Wrong CredentialsHow to address the "Wrong Credentials" warning notice.
- Closed or temporarily unavailable programsHow to address the "Closed or temporarily unavailable programs" warning notice.
- Account frozenHow to address the "Frozen accounts" warning notice.
- Report sync process failedHow to address the "Report sync process failed" warning notice.