# StatsDrone Help Center

> Tips, advice and help from the StatsDrone team

## Introduction

- [Purpose of the Knowledge Base](https://help.statsdrone.com/en/articles/9526922-purpose-of-the-knowledge-base.md): Understand the objectives and benefits of using this knowledge base.
- [What is StatsDrone](https://help.statsdrone.com/en/articles/9526981-what-is-statsdrone.md): Everything you need to know about what StatsDrone is, who it’s for, and why you should use it.
- [Getting Started with StatsDrone](https://help.statsdrone.com/en/articles/9526983-getting-started-with-statsdrone.md): New to using StatsDrone? Start here for an overview and initial steps.
- [How to use StatsDrone to compare your performance on two different periods](https://help.statsdrone.com/en/articles/14846230-how-to-use-statsdrone-to-compare-your-performance-on-two-different-periods.md): This guide explains how to use the comparison feature to analyze data between two different time periods
- [How StatsDrone Protects Your Data, Credentials, and Privacy](https://help.statsdrone.com/en/articles/15896194-how-statsdrone-protects-your-data-credentials-and-privacy.md)

## Getting Started

- [How to Use the StatsDrone Dashboard](https://help.statsdrone.com/en/articles/9527012-how-to-use-the-statsdrone-dashboard.md): A detailed guide on navigating and utilising the StatsDrone dashboard.
- [Connecting your first Affiliate Program](https://help.statsdrone.com/en/articles/9532296-connecting-your-first-affiliate-program.md): This article will guide you step-by-step on how to connect your first affiliate program in StatsDrone.
- [Deleting an Affiliate Program from your dashboard](https://help.statsdrone.com/en/articles/9532301-deleting-an-affiliate-program-from-your-dashboard.md): How to delete/remove a program or account from your StatsDrone reporting dashboard.
- [Data accuracy](https://help.statsdrone.com/en/articles/9542952-data-accuracy.md): How does StatsDrone ensure accurate stats for affiliates?
- [Self-Hosting your StatsDrone Data](https://help.statsdrone.com/en/articles/9577695-self-hosting-your-statsdrone-data.md): This guide provides a comprehensive walkthrough for setting up a self-hosted environment for your StatsDrone application.
- [How to find your affiliate programs or discover new ones in the StatsDrone app](https://help.statsdrone.com/en/articles/11593354-how-to-find-your-affiliate-programs-or-discover-new-ones-in-the-statsdrone-app.md)
- [How to create reports by connecting your affiliate program accounts in the StatsDrone app](https://help.statsdrone.com/en/articles/11593380-how-to-create-reports-by-connecting-your-affiliate-program-accounts-in-the-statsdrone-app.md)
- [How to add reports in StatsDrone by importing affiliate program accounts in bulk from a CSV file](https://help.statsdrone.com/en/articles/11593381-how-to-add-reports-in-statsdrone-by-importing-affiliate-program-accounts-in-bulk-from-a-csv-file.md)
- [How to find your affiliate program account API credentials and use them to get your reports in the StatsDrone app](https://help.statsdrone.com/en/articles/11593425-how-to-find-your-affiliate-program-account-api-credentials-and-use-them-to-get-your-reports-in-the-statsdrone-app.md)
- [Guide to Creating and Managing Invoices in StatsDrone](https://help.statsdrone.com/en/articles/11932622-guide-to-creating-and-managing-invoices-in-statsdrone.md): This guide provides instructions for creating and managing invoices. It covers common tasks, troubleshooting, best practices and FAQs.
- [How to change the currency of an already connected program](https://help.statsdrone.com/en/articles/11997003-how-to-change-the-currency-of-an-already-connected-program.md): This guide outlines the steps to update the currency for a program that is connected and update your report
- [How to request a program](https://help.statsdrone.com/en/articles/11989022-how-to-request-a-program.md)
- [How to update your personal and company information](https://help.statsdrone.com/en/articles/11989169-how-to-update-your-personal-and-company-information.md)
- [My data does not appear to be accurate. What can I do?](https://help.statsdrone.com/en/articles/12004203-my-data-does-not-appear-to-be-accurate-what-can-i-do.md): We strive to provide our customers with accurate data, but we are aware that errors can occur. Here’s what you can do if you notice an issue
- [How to relabel a brand and campaign](https://help.statsdrone.com/en/articles/12005156-how-to-relabel-a-brand-and-campaign.md)
- [How to renew an expired subscription](https://help.statsdrone.com/en/articles/11997006-how-to-renew-an-expired-subscription.md): This article explains how to reactivate your account and subscribe again to StatsDrone.
- [How to update your payment details](https://help.statsdrone.com/en/articles/11988970-how-to-update-your-payment-details.md)
- [How to update your plan from monthly to annually](https://help.statsdrone.com/en/articles/11988735-how-to-update-your-plan-from-monthly-to-annually.md)
- [How to select a lower-tier subscription](https://help.statsdrone.com/en/articles/12084815-how-to-select-a-lower-tier-subscription.md): This guide explains how to modify your current subscription to select a plan that better aligns with your budget or simplified needs.
- [How to upgrade your plan](https://help.statsdrone.com/en/articles/11996996-how-to-upgrade-your-plan.md): This guide explains how to change your current subscription and select a plan that better fits your needs.
- [API vs. Login Credentials: What’s the Difference?](https://help.statsdrone.com/en/articles/12093171-api-vs-login-credentials-what-s-the-difference.md)
- [How to Update Your Invoice Details](https://help.statsdrone.com/en/articles/12363798-how-to-update-your-invoice-details.md): This guide explains how to modify the billing information displayed on your invoices for StatsDrone.
- [How to Download and Print Your Subscription Invoices](https://help.statsdrone.com/en/articles/12530672-how-to-download-and-print-your-subscription-invoices.md): This guide provides step-by-step instructions for accessing, downloading, and printing your StatsDrone subscription invoices
- [How to Find Your IP Address for Whitelisting Affiliate Programs](https://help.statsdrone.com/en/articles/12713310-how-to-find-your-ip-address-for-whitelisting-affiliate-programs.md): This guide helps you locate the IP address required for whitelisting when connecting affiliate programs via API in StatsDrone.
- [Everything you need to know about Seats](https://help.statsdrone.com/en/articles/12685420-everything-you-need-to-know-about-seats.md): This guide explains how to add your team members to your StatsDrone account using our Seats feature and how to control what each person can see and do.
- [How to Cancel Your StatsDrone Subscription](https://help.statsdrone.com/en/articles/13048481-how-to-cancel-your-statsdrone-subscription.md)
- [I Updated My Payment Details But Still Can’t Access My Account](https://help.statsdrone.com/en/articles/15707067-i-updated-my-payment-details-but-still-can-t-access-my-account.md): If you recently updated your payment information but are still unable to access your account, this is a temporary situation. Below is an explanation of what happens and what you can expect.

## Best Practices

- [Relabeling of brands & campaigns](https://help.statsdrone.com/en/articles/10876295-relabeling-of-brands-campaigns.md)
- [Using API when 2FA blocks scraping of affiliate data](https://help.statsdrone.com/en/articles/11532449-using-api-when-2fa-blocks-scraping-of-affiliate-data.md)
- [Naming in iGaming Affiliate Tracking Software](https://help.statsdrone.com/en/articles/9527018-naming-in-igaming-affiliate-tracking-software.md): Guidelines for naming conventions specific to iGaming.
- [Campaign Naming for Google Ads](https://help.statsdrone.com/en/articles/9527020-campaign-naming-for-google-ads.md): Tips for naming campaigns in Google Ads for iGaming PPC.
- [Website Naming](https://help.statsdrone.com/en/articles/9527024-website-naming.md): Recommendations for naming websites in your affiliate marketing setup. programs, campaigns and sources.
- [Marketing Sources Naming](https://help.statsdrone.com/en/articles/9527022-marketing-sources-naming.md): Best practices for naming marketing sources.
- [What is the difference between FTD and NDC?](https://help.statsdrone.com/en/articles/12977132-what-is-the-difference-between-ftd-and-ndc.md): First Time Depositor versus New Depositing Customer, is there really a difference?
- [What are Affiliate Tracking links?](https://help.statsdrone.com/en/articles/9527052-what-are-affiliate-tracking-links.md): A basic introduction to affiliate tracking links and their purpose.
- [Why are Affiliate Tracking Links Important?](https://help.statsdrone.com/en/articles/9527067-why-are-affiliate-tracking-links-important.md): Explaining the significance of tracking links in affiliate marketing.
- [How Often Should I Update My Tracking Links?](https://help.statsdrone.com/en/articles/9527069-how-often-should-i-update-my-tracking-links.md): Guidelines on how frequently tracking links should be reviewed and updated.
- [Documenting Your Tracking Links](https://help.statsdrone.com/en/articles/9527073-documenting-your-tracking-links.md): The importance of documenting tracking links and best practices for doing so.

## Onboarding Guides

- [Bulk Import Accounts \(Using Credentials\)](https://help.statsdrone.com/en/articles/9527037-bulk-import-accounts-using-credentials.md): A guide to importing multiple accounts using your login credentials
- [Bulk Import Accounts \(Using API Credentials\)](https://help.statsdrone.com/en/articles/9527044-bulk-import-accounts-using-api-credentials.md): Instructions for bulk importing accounts through API credentials.
- [Connecting an Affiliate Program \(via Login Credentials\)](https://help.statsdrone.com/en/articles/9527079-connecting-an-affiliate-program-via-login-credentials.md): Step-by-step instructions for connecting your affiliate program to StatsDrone using our login credentials with your program credentials.
- [Connecting an Affiliate Program \(via API\)](https://help.statsdrone.com/en/articles/9527082-connecting-an-affiliate-program-via-api.md): Detailed guide on how to connect your affiliate program to StatsDrone using API credentials.
- [Migrating from Voonix to StatsDrone](https://help.statsdrone.com/en/articles/11429275-migrating-from-voonix-to-statsdrone.md): Help guide to migrate from Voonix accounts over to StatsDrone
- [Migrating from Nifty Stats to StatsDrone](https://help.statsdrone.com/en/articles/11429202-migrating-from-nifty-stats-to-statsdrone.md): If you want to switch and have your affiliate program data migrated to StatsDrone, this article will explain how.
- [Migrating from Affcollect to StatsDrone](https://help.statsdrone.com/en/articles/11452248-migrating-from-affcollect-to-statsdrone.md): If you're using Affcollect and want help to migrate to StatsDrone, this guide is for you!
- [Migrating from Routy to StatsDrone](https://help.statsdrone.com/en/articles/11430102-migrating-from-routy-to-statsdrone.md): A help guide on migrating from the Routy.app platform to StatsDrone

## Integrations

- [What is the StatsDrone API Data Feed?](https://help.statsdrone.com/en/articles/9527103-what-is-the-statsdrone-api-data-feed.md)
- [Enabling and managing the API Data Feed in Settings](https://help.statsdrone.com/en/articles/9527107-enabling-and-managing-the-api-data-feed-in-settings.md)
- [Authentication and your first API request](https://help.statsdrone.com/en/articles/16333770-authentication-and-your-first-api-request.md)
- [Query parameters reference](https://help.statsdrone.com/en/articles/16333994-query-parameters-reference.md)
- [Response format and the account information block](https://help.statsdrone.com/en/articles/16334025-response-format-and-the-account-information-block.md)
- [Report reference](https://help.statsdrone.com/en/articles/16334040-report-reference.md)
- [Errors and troubleshooting](https://help.statsdrone.com/en/articles/16334066-errors-and-troubleshooting.md)
- [Recent changes to the API Data Feed](https://help.statsdrone.com/en/articles/16334078-recent-changes-to-the-api-data-feed.md): Changes that consumers of the feed may need to act on. If you built an integration before these landed, check it against this list.
- [Adding StatsDrone Data to Looker Studio](https://help.statsdrone.com/en/articles/9759627-adding-statsdrone-data-to-looker-studio.md): How to use our StatsDrone Community Connector to enable visualisation in Looker Studio.
- [Introduction to tools](https://help.statsdrone.com/en/articles/9527121-introduction-to-tools.md): Overview of various third-party tools that can be integrated with StatsDrone to extend its functionality.
- [Pretty Links plugin for connecting dynamic variables with StatsDrone](https://help.statsdrone.com/en/articles/11461492-pretty-links-plugin-for-connecting-dynamic-variables-with-statsdrone.md): Now you can turn your Pretty Links affiliate clocking tool into a click ID machine giving you the power of dynamic variables
- [What is N8N?](https://help.statsdrone.com/en/articles/9527128-what-is-n8n.md): An introduction to N8N, explaining its features and how it can be used to automate workflows with StatsDrone.
- [What is Zapier?](https://help.statsdrone.com/en/articles/9527137-what-is-zapier.md): Guide for integrating StatsDrone with Zapier, a platform that connects apps and automates workflows.
- [StatsDrone x Affilka SoftSwiss Integration](https://help.statsdrone.com/en/articles/9615042-statsdrone-x-affilka-softswiss-integration.md): StatsDrone connects with SoftSwiss software
- [StatsDrone x NetRefer Integration](https://help.statsdrone.com/en/articles/9615080-statsdrone-x-netrefer-integration.md): StatsDrone integrates with NetRefer software
- [StatsDrone x Income Access Integration](https://help.statsdrone.com/en/articles/9615090-statsdrone-x-income-access-integration.md): StatsDrone integrates with Income Access software.
- [StatsDrone x MyAffiliates Integration](https://help.statsdrone.com/en/articles/9615138-statsdrone-x-myaffiliates-integration.md): StatsDrone integrates with MyAffiliates software
- [StatsDrone x ReferOn](https://help.statsdrone.com/en/articles/9615148-statsdrone-x-referon.md): StatsDrone integrates with ReferOn software.
- [StatsDrone x Wynta Integration](https://help.statsdrone.com/en/articles/9615163-statsdrone-x-wynta-integration.md): StatsDrone integrates with Wynta software.
- [StatsDrone x Everflow Integration](https://help.statsdrone.com/en/articles/9615171-statsdrone-x-everflow-integration.md): StatsDrone integrates with Everflow software.
- [StatsDrone x Trackier Integration](https://help.statsdrone.com/en/articles/9615184-statsdrone-x-trackier-integration.md): StatsDrone integrates with Trackier software.
- [StatsDrone x Affise Integration](https://help.statsdrone.com/en/articles/9615201-statsdrone-x-affise-integration.md): StatsDrone integrates with Affise software.
- [StatsDrone x EveryMatrix Integration](https://help.statsdrone.com/en/articles/9615208-statsdrone-x-everymatrix-integration.md): StatsDrone integrates with EveryMatrix software.
- [StatsDrone x Cellxpert Integration](https://help.statsdrone.com/en/articles/9615249-statsdrone-x-cellxpert-integration.md): StatsDrone integrates with Cellxpert software.
- [StatsDrone x Raventrack](https://help.statsdrone.com/en/articles/9615264-statsdrone-x-raventrack.md): StatsDrone integrates with Raventrack software
- [StatsDrone x Affelios Integration](https://help.statsdrone.com/en/articles/9615277-statsdrone-x-affelios-integration.md): StatsDrone integrates with Affelios software
- [StatsDrone x BetConstruct Integration](https://help.statsdrone.com/en/articles/9615343-statsdrone-x-betconstruct-integration.md): StatsDrone Integrates with BetConstruct software.
- [StatsDrone x MAP Integration](https://help.statsdrone.com/en/articles/9615362-statsdrone-x-map-integration.md): StatsDrone integrates with Mediacle Affiliate Platform software.
- [StatsDrone x EGO integration](https://help.statsdrone.com/en/articles/9615371-statsdrone-x-ego-integration.md): StatsDrone integrates with EGaming Online software
- [StatsDrone x Quintessence integration](https://help.statsdrone.com/en/articles/9615475-statsdrone-x-quintessence-integration.md): StatsDrone integrates with Quintessence software.
- [StatsDrone x Post Affiliate Pro integration](https://help.statsdrone.com/en/articles/9615411-statsdrone-x-post-affiliate-pro-integration.md): StatsDrone integrates with Post Affiliate Pro software
- [StatsDrone x Smartico Integration](https://help.statsdrone.com/en/articles/9615435-statsdrone-x-smartico-integration.md): StatsDrone integrates with Smartico software.
- [StatsDrone x IREV integration](https://help.statsdrone.com/en/articles/9615446-statsdrone-x-irev-integration.md): StatsDrone integrates with IREV software.
- [StatsDrone x Egass integration](https://help.statsdrone.com/en/articles/9615449-statsdrone-x-egass-integration.md): StatsDrone integrates with Egass software.
- [StatsDrone x Scaleo integration](https://help.statsdrone.com/en/articles/9615455-statsdrone-x-scaleo-integration.md): StatsDrone integrates with Scaleo software.
- [StatsDrone x Gofiliate integration](https://help.statsdrone.com/en/articles/9615465-statsdrone-x-gofiliate-integration.md): StatsDrone integrates with Gofiliate software.
- [StatsDrone x Affarea integration](https://help.statsdrone.com/en/articles/9615486-statsdrone-x-affarea-integration.md): StatsDrone integrates with Affarea software.
- [StatsDrone x Traffic Manager integration](https://help.statsdrone.com/en/articles/9615496-statsdrone-x-traffic-manager-integration.md): StatsDrone integrates with Traffic Manager software.
- [StatsDrone x Cake integration](https://help.statsdrone.com/en/articles/9615506-statsdrone-x-cake-integration.md): StatsDrone integrates with Cake software.
- [StatsDrone x FraudLogix integration](https://help.statsdrone.com/en/articles/9615512-statsdrone-x-fraudlogix-integration.md): StatsDrone integrates with FraudLogix software.
- [StatsDrone x Alanbase integration](https://help.statsdrone.com/en/articles/9615520-statsdrone-x-alanbase-integration.md): StatsDrone integrates with Alanbase software.
- [StatsDrone x Affiliate Control integration](https://help.statsdrone.com/en/articles/9615717-statsdrone-x-affiliate-control-integration.md): StatsDrone integrates with Affiliate Control software.
- [StatsDrone x Jumpman Gaming integration](https://help.statsdrone.com/en/articles/9615726-statsdrone-x-jumpman-gaming-integration.md): StatsDrone integrates with Jumpman Gaming software.
- [StatsDrone x Realtime Gaming integration](https://help.statsdrone.com/en/articles/9615734-statsdrone-x-realtime-gaming-integration.md): StatsDrone integrates with Realtime Gaming software.
- [StatsDrone x Inplaynet integration](https://help.statsdrone.com/en/articles/9615751-statsdrone-x-inplaynet-integration.md): StatsDrone integrates with Inplaynet software.
- [StatsDrone x SuperSwan integration](https://help.statsdrone.com/en/articles/9615758-statsdrone-x-superswan-integration.md): StatsDrone integrates with SuperSwan software.
- [StatsDrone x XM integration](https://help.statsdrone.com/en/articles/9615771-statsdrone-x-xm-integration.md): StatsDrone integrates with XM software.
- [StatsDrone x Sarah Enterprises integration](https://help.statsdrone.com/en/articles/9615779-statsdrone-x-sarah-enterprises-integration.md): StatsDrone integrates with Sarah Enterprises software.
- [StatsDrone x RevMapper integration](https://help.statsdrone.com/en/articles/9629954-statsdrone-x-revmapper-integration.md): StatsDrone integrates with RevMapper software.

## Tools and Resources

- [Our recommended tools for getting the most out of StatsDrone](https://help.statsdrone.com/en/articles/9527156-our-recommended-tools-for-getting-the-most-out-of-statsdrone.md)
- [Understanding Data Visualisation](https://help.statsdrone.com/en/articles/9527165-understanding-data-visualisation.md): Basic concepts and importance of data visualisation.

## User Guides

- [How to Add, Change, or Remove Your Payment Method](https://help.statsdrone.com/en/articles/14041645-how-to-add-change-or-remove-your-payment-method.md): This guide explains how to manage your payment methods \(Stripe or PayPal\) directly in the StatsDrone app, so you can update them at your convenience
- [Data Notification Triggers](https://help.statsdrone.com/en/articles/9556313-data-notification-triggers.md)
- [Introduction to StatsDrone reporting](https://help.statsdrone.com/en/articles/9527213-introduction-to-statsdrone-reporting.md): An overview of StatsDrone’s reporting capabilities across your affiliate marketing programs.
- [Account Level Reporting](https://help.statsdrone.com/en/articles/9527222-account-level-reporting.md): An overview of how to interpret reports at the account level, providing insights into overall account performance.
- [Brand Level Reporting](https://help.statsdrone.com/en/articles/9527234-brand-level-reporting.md): A guide to analysing reports specific to individual brands, helping you measure brand-specific performance metrics.
- [Campaign Level Reporting](https://help.statsdrone.com/en/articles/9527244-campaign-level-reporting.md): Instructions on understanding campaign-specific reports to evaluate the effectiveness of your marketing campaigns.
- [Dynamic Variable Reporting](https://help.statsdrone.com/en/articles/9527247-dynamic-variable-reporting.md): Details on how to utilise dynamic variable reporting to track and analyse custom data points for more granular insights.

## Troubleshooting and Support

- [Account authentication failed. Click the report and open the Edit menu to verify that your saved account credentials are correct. Visit the affiliate program site and make sure that the account is not locked or suspended.](https://help.statsdrone.com/en/articles/9527272-account-authentication-failed-click-the-report-and-open-the-edit-menu-to-verify-that-your-saved-account-credentials-are-correct-visit-the-affiliate-program-site-and-make-sure-that-the-account-is-not-locked-or-suspended.md): Understanding this error message, and how to resolve it.
- [This account is frozen and the system will not attempt to connect to it or update the statistics for it. Click on the report and use the Unfreeze option to undo this.](https://help.statsdrone.com/en/articles/9527274-this-account-is-frozen-and-the-system-will-not-attempt-to-connect-to-it-or-update-the-statistics-for-it-click-on-the-report-and-use-the-unfreeze-option-to-undo-this.md): Understanding this error message, and how to resolve it.
- [This affiliate program is no longer operational and it has been replaced by ... program which you can find on our Programs page.](https://help.statsdrone.com/en/articles/9527275-this-affiliate-program-is-no-longer-operational-and-it-has-been-replaced-by-program-which-you-can-find-on-our-programs-page.md): Understanding this error message, and how to resolve it.
- [The system was unable to sync the statistics of this account. Check if the affiliate program site is available and if your account is accessible, then use the Sync Stats option to try again.](https://help.statsdrone.com/en/articles/9527280-the-system-was-unable-to-sync-the-statistics-of-this-account-check-if-the-affiliate-program-site-is-available-and-if-your-account-is-accessible-then-use-the-sync-stats-option-to-try-again.md): Understanding this error message, and how to resolve it.
- [This affiliate program is temporarily unavailable or completely closed. You can keep this report as historical data or use the Edit menu to delete it.](https://help.statsdrone.com/en/articles/9527269-this-affiliate-program-is-temporarily-unavailable-or-completely-closed-you-can-keep-this-report-as-historical-data-or-use-the-edit-menu-to-delete-it.md): Understanding this error message, and how to resolve it.
- [What is Sync Health?](https://help.statsdrone.com/en/articles/9531467-what-is-sync-health.md): What is the Sync Health, and how to use it to identify account issues.
- [Wrong Credentials](https://help.statsdrone.com/en/articles/9527286-wrong-credentials.md): How to address the "Wrong Credentials" warning notice.
- [Closed or temporarily unavailable programs](https://help.statsdrone.com/en/articles/9527292-closed-or-temporarily-unavailable-programs.md): How to address the "Closed or temporarily unavailable programs" warning notice.
- [Account frozen](https://help.statsdrone.com/en/articles/9527298-account-frozen.md): How to address the "Frozen accounts" warning notice.
- [Report sync process failed](https://help.statsdrone.com/en/articles/9527303-report-sync-process-failed.md): How to address the "Report sync process failed" warning notice.

## Report Management

- [How to keep your report data up to date in the StatsDrone app](https://help.statsdrone.com/en/articles/11593404-how-to-keep-your-report-data-up-to-date-in-the-statsdrone-app.md)
- [How to customize your StatsDrone reports to see only the statistics that you really need](https://help.statsdrone.com/en/articles/11593412-how-to-customize-your-statsdrone-reports-to-see-only-the-statistics-that-you-really-need.md)
- [How to export StatsDrone reports to a CSV file](https://help.statsdrone.com/en/articles/11593416-how-to-export-statsdrone-reports-to-a-csv-file.md)

## Innovation Lab

- [On-Premise Affiliate Stats](https://help.statsdrone.com/en/articles/12015813-on-premise-affiliate-stats.md): We had a project to build an on-prem version of StatsDrone for the ultimate data privacy for affiliates and Game Lounge said yes.
- [PAM for Affiliates](https://help.statsdrone.com/en/articles/12015845-pam-for-affiliates.md): PAM stands for Player Account Management, usually for operators but affiliates can own & manage their own players with dynamic variables.